Investigation and communication
Following a report of bullying there is a phase of investigation and communicating with those concerned. It is important that accurate information is gathered in a non-judgmental way and pupils and their families feel listened to and understood.
Investigation involves:
Listening: Information gathering following a report of bullying may involve speaking to a range of people including those directly involved and any witnesses. reward schools listen actively, encouraging those involved to express their views and concerns and take ownership of the situation. Time is taken to understand any triggers and context behind the event.
Listening to the views of those involved is essential and giving them options so that they feel a regained sense of control. We take every reported incident seriously and reassure young people that we will act and support them.
Involving: If it’s appropriate, the parents and carers of those involved are contacted. Those involved are kept informed and their views heard. The anti-bullying policy is referred to in discussions so everyone is clear of what to expect.
Pupils should be involved in deciding what happens next and be supported throughout the process of investigating the incident and on the way forward.
Staff should have training so that they respond appropriately, with the child at the centre of actions taken.
Parents and carers must be confident that their children are safe and nurtured in the school setting, mirroring what happens in the home.
Case study: St Patrick’s Primary School
When a bullying incident is reported, staff actively listen and support those involved. They help pupils to understand what is causing the bullying.
The school regularly promotes pupil voice, which means pupils are comfortable in sharing their views and can respond effectively when asked what they would like to happen in response to an incident.
Staff ensure not only that the pupil’s voice is heard but, if there are further issues, support is offered to the families involved too.
The anti-bullying policy is referred to as part of discussions.
Supporting: Those involved in a bullying incident are treated with understanding and empathy.
Support is given to ensure the safety and wellbeing of all involved. Pupils should be confident that, if they report bullying, they will be supported.
Understanding the issues and ensuring the young people and their families feel supported is imperative.
